Shipping policy

At PineCrest57, we aim to make receiving your pet essentials simple and convenient.

Free Worldwide Shipping

We provide free standard shipping worldwide on eligible purchases.

No standard shipping charge is applied to qualifying orders.

Estimated Delivery

Our standard estimated delivery timeframe is:

7–10 days

This timeframe is an estimate and does not constitute a guaranteed delivery date.

Order Processing

Orders may undergo several steps before shipment, including:

Payment verification
Inventory confirmation
Order preparation
Quality checks
Packaging
Carrier handoff

Processing times may vary.

Tracking Information

Where tracking is available, tracking information may be provided after your order has shipped.

Please allow time for the carrier's tracking system to register the shipment.

International Orders

PineCrest57 ships internationally to destinations where delivery is legally and operationally available.

International shipments may be subject to customs inspections, import procedures, taxes, duties, or other government charges.

Unless otherwise indicated during checkout, applicable import taxes and duties may remain the customer's responsibility.

Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur because of:

Weather conditions
Carrier disruptions
Customs processing
Public holidays
High-volume shopping periods
Transportation interruptions
Regional delivery restrictions
Circumstances outside our reasonable control

If your package appears significantly delayed, contact our customer support team.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

Before completing checkout, verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Contact information

Address Changes

If you notice an address error after placing an order, contact us immediately.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.

Multiple Packages

An order may occasionally be delivered in multiple packages.

Different packages may have separate tracking numbers and arrival dates.

Lost or Missing Deliveries

If tracking indicates that your package has been delivered but you cannot locate it, check the delivery area and, where appropriate, household members, neighbors, building management, or the carrier.

If you still require assistance, contact us with your order number.

Email: support@PineCrest57.space
Phone: 516-938-3070